Saudi e-Government

DAY ONE : SATURDAY, 15 MARCH 2008
DAY TWO : SUNDAY, 16 MARCH 2008
DAY THREE : MONDAY, 17 MARCH 2008
DAY FOUR : TUESDAY, 18 MARCH 2008

DAY ONE : SATURDAY, 15 MARCH 2008

0800    Registration and Morning Coffee

0900    OPENING & WELCOME REMARKS BY THE ORGANISER
            (Participants will be split into 3 groups and ushered into the respective workshop)

0915    WORKSHOP 1, 2, and 3 START simultaneously

1045    Morning Refreshment

1115    WORKSHOPS CONTINUE (Workshops expected to end at 1245hr)

1245    Networking Luncheon

1400    End of Day 1

DAY TWO : SUNDAY, 16 MARCH 2008

0730    Registration and Morning Coffee

0800    WELCOME REMARKS BY THE CHAIRMAN

0815    OPENING ADDRESS BY THE MINISTER & OFFICIAL LAUNCH OF THE EVENT “eGOVERNMENT FOR THE NEW MILLENIUM: DRIVING COMMUNITY THROUGH INNOVATION TOWARDS TOMORROW'S    SMART SOCIETY”

0900    SESSION ONE KEYNOTE ADDRESS TRANSFORMING GOVERNMENT ROLES TOWARDS A DIGITAL STATE : GOVERNMENT REFORM AS A KEY TO SUCCESS

Reinventing local governments and societies
eGovernment development trends
Reviewing the development stages of digital government across the globe
Exploring difficulties and challenges hindering the application of egovernment concept
Uncovering issues around eGovernance built on the ICT
Understanding how to move programs forward that align with mission values

0945 SESSION TWO KEYNOTE ADDRESS BUILDING SAUDI ARABIA 'S PUBLIC SECTORS INTO GLOBAL ICT

Grasping the evolution of Global eGovernment and it's impact on Saudi Arabia
Driving the innovative use of technology in government service delivery agenda
Examining current eGovernment challenges
Analysing innovative ways to reduce the digital divide gap, for a more efficient, effective, transparent and accountable public services
Promoting joinedup and borderless government cut across different government levels (Middle Eastern, national, regional, local) and/or different types of government units (departments, authorities or agencies)
Serving a diverse community through multilingual web services
Identifying wireless and broadband opportunities in Saudi Arabia

1030 Morning Refreshment

1100 SESSION THREE : KEYNOTE PRESENTATION
DELIVERING CONTINUOUS AVAILABILITY IN SERVICE DELIVERY THROUGH “FEDERATED” ENTERPRISE ARCHITECTURE AND TECHNOLOGY FRAMEWORK

Synchronising a seamless next generation public service to increase government's efficiency
Defining the infrastructure, physical environment, application and data accomplishments in the environment
Utilising IT service management processes and procedures to sustain high and/or continuous availability
Improving productivity by implementing customer relationship management, supply chain management, enterprise resource management, or knowledge management best practices
Minimising burden on business by reusing data previously collected or using XML or other open standards
Ensuring that all layers of the enterprise architecture support the government's mission : e.g: email and PKI

1145 SESSION FOUR SPONSOR SLOT
TOWARDS mGOVERNMENT: UNCOVERING THE NEXT FRONTIER OF eGOVERNMENT

Mobilising government from the office to the community
Creating a roadmap for developing interactive mobile community
Accesssing attitudes to Mobile Commerce in public sectorfunctionality, and impact to the government worker
Cellular Broadband 3G Service Changing the way Government does business!
Analysing High Speed Data/WiFi and WiMAX access to drive public participation
Identifying the effects of mobility on public services, the challenges and opportunities of eservices via mobile user interfaces : considering example: EU 'onemarket'
Forecasting the future of mGovernment

1230 Prayer & Coffee Break

1300 SESSION FIVE
DEVELOPING A SECURE AND TRUSTWORTHY INFRASTRUCTURE FOR eGOVERNMENT

Heightening awareness and understanding amongst all stakeholders of the importance of a secure Internet infrastructure
Focusing on crisis management, recovery management for continuity of operations, information security, collaboration and protection
Using Digital Certificates to develop trust among users
Finding the appropriate balance between ease of use and openness and security Interlinkages between protecting the security of the Internet and protecting privacy

1345 SESSION SIX : ROUNDTABLE DISCUSSION
DRIVING INFORMATION SHARING BETWEEN LOCAL, REGIONAL AND THE WORLD COMMUNITY: TOWARDS SHARED FUTURE!

Providing a common knowledge platform for information sharing and dissemination
Enhancing outreach and promoting partnerships for action within the global community engaged in eGovernance
Providing a forum for policy advice in the field of eGovernance
Increasing awareness about the potential use of ICT to reduce poverty
Improving quality of decisions made about adoption and use of ICT

1430 Networking Luncheon

1600 End of Conference

1830 Mocktail Reception

2100 End of Day 2

DAY THREE: MONDAY, 17 MARCH 2008

0800 Registration and Morning Coffee

0830 WELCOME REMARKS BY THE CHAIRMAN

0845 SESSION ONE KEYNOTE
ADDRESS ENHANCING eGOVERNMENT SECURITY AND AWARENESS: BOOSTING CITIZEN CONFIDENCE THROUGH INTELLIGENT AUTHENTICATION

Authentication standards for egovernment applications links to governance, accountability and service continuity
Identifying risks in open source and the security of the critical information
Providing secure and legal online transactions and payments
Fostering confidence in the application of eGovernment by maintaning high quality of security and privacy
Improving cyber security: Desktop, data, applications, networks, threat and vulnerabilityfocused,
business continuity, and privacy protection

0930 SESSION TWO
ENTERPRISE CRM FOR eSERVICES: CENTREING AROUND USERS

Improving Customer Relationship Management (CRM) strategies through customercentric mobile services and streamlined operations
Conducting online surveying of customers to determine the quality of services customers' required and the level of satisfaction with existing services
Making information, services, and complaint systems easily accessible
Providing enterprisewide framework for collecting, accessing, and manipulating data in a shared environment across diverse functions

1015 Morning Refreshment

1045 SESSION THREE
TRANSFORMING CUSTOMER INTERFACE AND ACCESS OF GOVERNMENT eSERVICES BY MEANS OF SEMANTIC TECHNOLOGIES

Recognising new approach for government portals
Mastering the concept of providing services through electronic portals
Improving efficient use of Government Services : eTransaction, eProcurement, eTaxation, eVoting, eHealth, eLearning, etc.

1130 SESSION FOUR

SPONSOR SLOT
NEXT GENERATION TELECOM INFRASTRUCTURE

1215 Prayer & Coffee Break

1245 SESSION FIVE
OUTLINING THE CURRENT DRIVE FOR SHARED SERVICES ACROSS GOVERNMENT

Tackling change management challenges in clarifying the shared services principle
Quantifying shared services efficiency : measuring performance and moving towards Enterprise Shared Services
Encouraging the culture of sharing across local and national agencies

1330 SESSION SIX : ROUNDTABLE DISCUSSION
eENABLING GOVERNMENT THROUGH STRATEGIC PUBLIC PRIVATE PARTNERSHIP (PPP) FOR SUCCESSFUL SERVICE DELIVERY

Strategising partnership with private sectors
Leveraging partnership through eGovernment partnership

1415 Networking Luncheon

1600 End of Conference

1830 Dinner and Award Presentation

2130 End of Day 3

DAY FOUR : TUESDAY, 18 MARCH 2008

0800 Registration and Morning Coffee

0830 WELCOME REMARKS BY THE CHAIRMAN

0845 SESSION ONE KEYNOTE

ADDRESS INTEGRATING eGOVERNMENT INTO PERFORMANCE MANAGEMENT

Measuring project progress against strategic and outcome goals
Determining the root causes of performance problems lack of vision, poor planning, staff with the wrong skills, lack of management support, and lack of buyin from key stakeholders
Implementing Performance Enhancements to address performance gaps

0930 SESSION TWO

IT PORTFOLIO MANAGEMENT IN GOVERNMENT: DELIVERING OPTIMAL VALUE IN IT SPEND

Gaining visibility of IT projects throughout the organisation
Controlling IT costs: Consolidating redundant and overlapping investments, enterprise licensing, fixing cost overruns, and competing away excess IT services charges
Matching projects with the organisation’'s strategic aims
Analysing Trends and Key Drivers in IT Investment in Government : Governance, Risk and Compliance
Identifying Value drivers for Government IT investments

1015 Morning Refreshment

1045 SESSION THREE : KEYNOTE PRESENTATION

PREPARING FOR CYBER THREATS THROUGH SOLID DATA MANAGEMENT AND DISASTER RECOVERY PLANNING

Implementing successful proactive approach against security breaches
Conducting risk assessments on major applications, general support systems, and financial systems to understanding security risks
Enhancing regulatory focus on Data Management, Disaster Recovery on eServices and Disaster Recovery for Digital Signature
Developing an enhanced computer security awareness training programme
Developing a security and privacy IT fund
Improving cyber security: Desktop, data, applications, networks, threat and vulnerabilityfocused, business continuity, and privacy protection

1130 SESSION FOUR SPONSOR SLOT

BUILDING AN EFFECTIVE IT WORKFORCE: LEVERAGING ON IT SPENDING FOR STRATEGIC RESULTS

Conducting workforce planning within the context of eGovernment
Validating workforce competencies for successful performance : knowledge, skills, abilities, attributes, and behaviors required to perform a given job
IT Leadership : Identifying the role of CIOs

1215 Prayer & Coffee Break

1245 SESSION FIVE : KEYNOTE PRESENTATION
eDEMOCRACY: UTILISING IDENTITY MANAGEMENT TECHNOLOGIES IN REVITALISING PUBLIC ENGAGEMENT IN POLITICS

Reviewing Policies, Strategies and Technologies for eDemocracy
Using of Electronic ID Card as a tool for edemocracy
Identifying Threats to Voter's Anonymity
Understanding egovernment drivers for electronic identity credentials
Determining risk and required level of authentication and matching technologies to authentication needs digital certificates, smartcards and biometrics
Identity fraudskimming, phishing, identity theft, website spoofing and the ManInTheMiddle attack

1330 SESSION SIX : ROUNDTABLE DISCUSSION

1. eGOVERNMENT ADAPTATION: ARCHITECTURE INNOVATIONS AND BARRIERS

2. CIO ROUNDTABLE

Overview of egovernment priorities and projects undergoing in various country/ region/ organisation and eGovernment initiatives for the next 5 years

Evolving telecommunications, wireless and web technology are converging the way government does business

1415 Networking Luncheon

1600 Closing Ceremony

1700 End of event